Cancellation and Refunds

Please note that there might be certain orders that we are unable to accept and needs to be cancelled. We reserve this right, at our sole discretion, to refuse or cancel any order for any or some reason. These may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product whatsoever. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged or bank account has been debited, the said amount will be reversed back in your Credit Card or Bank Account as applicable as soon as possible.

 

Cancellation by the Buyer

A request for cancellation of order shall be valid and accepted only if it is made within 24 (twenty-four) hours of placing the order on Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from placing the order. In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We have the full right to decide whether an order has been processed or not. The customer must agree not to dispute the decision made by us and accept our decision regarding the cancellation.

 

RETURN, REFUND

Please note that NOT all products are eligible for return or exchange in Indian / domestic shipping, many items are "Final Sale items." Please make it a point to understand which products are eligible for return before purchasing. It is the responsibility of the customer to confirm and check whether the product can be returned or replaced on the product description page. Please note and check the return and exchange policy on the product description page on suresafety.com site properly before placing the order as it may vary by various factors.

We reserve the right to not to entertain and accept any requests for return, refund or exchange at our sole discretion. Medallin may be unable to accept any return /exchange / refund of an order for a made-to-order item since these would be specifically made to the standard sizes available on the page.

 

How to return an item purchased from Medallin?

Products that are eligible for return, can be returned within 48 hours of receiving the merchandise. Products return policy can be checked from the product description page under Return and Exchange. For an item to be eligible to be returned, the items must be unused, unworn, unwashed and undamaged by you, with all its labelling completely intact. Goods will be accepted only if they are returned in their original packaging. Medallin will have the sole discretion to accept or deny any requests for refund, returns and exchange.

Step 1: Contact our Customer Support team via email (onlinestore@suresafety.com) within 48 hours of your receiving such damaged, defective product or wrong order.

Step 2: Provide us with your order ID details and your request to refund the defective/wrong items in your order. Kindly share an image of the product showing the damage and the invoice for our reference.

Note: If it is a case of replacement, it is subject to the availability of stocks. In case that a replacement may not be readily available with us due to any reasons whatsoever, we will refund you the full amount. The decision of Medallin Management / team will be decisively binding in this case.

 

Returning part orders?

A return can be created at an item level only if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in complete along with all components as well as any complimentary gifts, vouchers or products which may have come along with it.

Before requesting for a return, refund or exchange, please check whether the Product is eligible under the return and exchange policy on the product description page on Medallin as it may vary by various factors including but not limited to design, features, colour, Packing, size etc.

How to get refund for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received in good and proper condition and accepted by our team or verified by our QC Personnel.

LIMITATION TO LIABILITY AND DAMAGE

In case of a return/replacement/refund, we process the refund once the products have been received in good and proper condition and accepted by our team or verified by our QC Personnel.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It might take 8-10 additional business days, depending upon your bank, for the amount to be reflected in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details on email. It might take 8-10 additional business days, depending upon your bank, for the amount to be reflected in your account.