Cancellation and Refunds

Please note that there might be certain orders that we are unable to accept and need to be cancelled. **Medallin Sports Private Limited** reserves this right, at its sole discretion, to refuse or cancel any order for any reason. These may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product whatsoever. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged or bank account has been debited, the said amount will be reversed back in your Credit Card or Bank Account as applicable as soon as possible.

Cancellation by the Buyer

A request for cancellation of an order shall be valid and accepted only if it is made within 24 (twenty-four) hours of placing the order on the site. We will not be able to cancel orders that have already been processed or for which the cancellation request is made after the expiry of 24 hours from placing the order. In case of requests for order cancellations, **Medallin Sports Private Limited** reserves the right to accept or reject such requests for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We have the full right to decide whether an order has been processed or not. The customer must agree not to dispute the decision made by us and accept our decision regarding the cancellation.

RETURN, REFUND

Please note that not all products are eligible for return or exchange in Indian/domestic shipping. Many items are "Final Sale" items. Please make sure to understand which products are eligible for return before purchasing. It is the customer’s responsibility to check whether the product can be returned or replaced by referring to the product description page on the suresafety.com site. Return and exchange policies may vary based on various factors.

**Medallin Sports Private Limited** reserves the right to not entertain or accept any requests for return, refund or exchange at its sole discretion. We may be unable to accept any return/exchange/refund of an order for a made-to-order item since these are specifically crafted based on standard sizes available on the page.

How to return an item purchased from Medallin Sports Private Limited?

Products that are eligible for return can be returned within 48 hours of receiving the merchandise. The product return policy can be checked from the product description page under Return and Exchange. For an item to be eligible for return, it must be unused, unworn, unwashed, and undamaged by you, with all its labelling completely intact. Goods will be accepted only if they are returned in their original packaging. **Medallin Sports Private Limited** will have the sole discretion to accept or deny any requests for refunds, returns, or exchanges.

Step 1: Contact our Customer Support team via email (onlinestore@suresafety.com) within 48 hours of receiving a damaged, defective product or wrong order.

Step 2: Provide us with your order ID details and your request to refund the defective/wrong items. Kindly share an image of the product showing the damage and the invoice for our reference.

Note: In case of replacement, it is subject to availability of stock. If a replacement is not readily available for any reason, we will refund you the full amount. The decision of the **Medallin Sports Private Limited** management will be final and binding.

Returning part orders?

A return can be created at an item level only. If you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned completely along with all components as well as any complimentary gifts, vouchers, or products that came with it.

Before requesting a return, refund, or exchange, please check whether the product is eligible under the return and exchange policy on the product description page on **Medallin Sports Private Limited**'s website, as it may vary based on design, features, colour, packing, size, etc.

How to get a refund for returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received in good and proper condition and accepted by our team or verified by our QC personnel.

LIMITATION TO LIABILITY AND DAMAGE

In case of a return/replacement/refund, we process the refund once the products have been received in good and proper condition and accepted by our team or verified by our QC personnel.

For payments made through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48–72 business hours of us receiving the products back. It might take 8–10 additional business days, depending upon your bank, for the amount to reflect in your account.

For Cash on Delivery transactions, we will initiate a bank transfer against the refund amount using the billing details shared by you. This process will be completed within 48–72 business hours of us receiving the products back and your bank details via email. It might take 8–10 additional business days, depending upon your bank, for the amount to reflect in your account.